Solutions

Our innovative patient experience hardware and clinical guidance is crucial to helping your trust find its edge. All our solutions are focussed on guiding you to become the preferred provider in your sector and protecting your trust's income.

Getting robust and reliable data on patients' and their carers' opinions is a core business development area for trusts.

As increasing numbers of government targets become focussed on the 'softer skills' areas of clinical quality, our quickly adaptable hardware and expert guidance will help you raise satisfaction levels of your services to ensure you meet government targets and avoid penalties.

With technology solutions, such as in-car chargers for community nurses and audio-play of questions for visually impaired patients, we can help you find the most effective patient experience solutions for your trust.

As well as providing you with data, we also help you to use it through our expert consultancy service. This gives you comments and contact details, enabling you to take action and turn dissatisfied patients into satisfied ones.

WardPro is an easy-to-use, touchscreen handheld surveying device, developed by Patient Focus during five years of collecting patients' experiences in a range of challenging NHS environments.

Patient Focus web survey tools enable you to gather comprehensive in-depth patient experience information by providing service users with a personalised web address that they can visit after their appointment.

This quick and easy survey tool can be set up to measure a targeted range of up to five topics in as little as 20 seconds. It is ideal for using on the ward or as a patient is waiting to be discharged, giving you a valuable insight into the key areas your trust is focusing on.

The kiosk is eye-catching, easy to set up and designed to maximise collection of patient experience feedback in a busy ward or waiting area.

Our touchscreen kiosks offer a built-in, customisable survey tool that collects data with minimum staff involvement.